Irrespective of the fact that the hosting service supplied by the different companies is more or less identical, each provider has their own platform with its own modifications and ways to perform given operations. That is the reason why, an information-loaded knowledge base would be unbelievably useful both for people with little to no prior experience and for technically trained users who will eventually find out how given procedures are completed, but will waste some time in the meantime. The objective of such a knowledge base is to help make the service fast and simple to use, sparing users lots of time and energy. The consequence is more content clients, as they can quickly find the info they are looking for, and considerably less work for the client care team representatives, because usually most of the inquiries and problems that customers have are already enumerated in the knowledge base. Given that the articles are adequately written and encompass more topics, you will be able to discover more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting packages include an extensive knowledge base where you can find information about all the issues that you could possibly chance upon and their solutions. You can become aware of how to set up and manage a mailing list, how to use an .htaccess config file, or how to continue if the settings of your mail client are accurate, but nonetheless you’re unable to send emails, for example. We have tried our best to be as thorough as possible and to cover all the available options so as to save you time and to provide you with different solutions for every single problem. The knowledge base contains educational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will acquaint you with the functions and features of the Hepsia Control Panel. You can find relevant articles about specific functions and features in each Control Panel section, whereas if you prefer to see the entire article archive, you can go to the dedicated Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated plans come with thorough technical documentation where you will find info about all the features that our custom-created Hepsia Control Panel comes with, as well as solutions to different questions and problems that you may bump into. All configuration guides offer detailed instructions, which suggests that you won’t have to worry about overlooking something in case you’re aiming to export a database, for instance. The troubleshooting articles include a number of different probable reasons for specific problems and the solution for each one of them, so if you’re not able to send emails even though you have the correct outgoing mail server settings, for example, you can quickly find out what the reason for this might be and correct the issue with a few clicks of the mouse in your email client. As the Hepsia Control Panel has quite a lot of features, you will be able to find relevant articles in each single section. In case you want to look through all help articles, click on the Help link, which is located in the upper right-hand side of the window.