There are several ways to touch base with the hosting company whose services you are using, but the one that you’ll always find regardless of which company you pick is a ticketing system. It’s the easiest channel of communication for a number of reasons. In case no representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will always be received. Furthermore, you can copy ‘n’ paste extensive pieces of information without worrying about misprints, and if a specific problem needs more time to be sorted out or a number of replies have to be exchanged, all the information will be in one and the same location, so either party can always see the comments added by the other one. The negative side of using tickets to touch base with your web hosting company is that they are usually separate from the web hosting platform, so if you have to provide info or to follow directions, you’ll need to use at least 2 separate systems and this number may increase if you’d like to manage multiple domain names. Moreover, a lot of hosting companies respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for an answer.

Integrated Ticketing System in Cloud Hosting

Our cloud plans come with an integrated trouble ticket system, which is an integral part of our custom-developed Hepsia Control Panel. In contrast with other similar tools, Hepsia will enable you to manage everything associated with the web hosting service itself in the very same place – payments, files, emails, support tickets, etc., eliminating the necessity to go through different systems. In the event that you have any pre-sales or technical questions or any difficulties, you can post a ticket with just several mouse clicks without leaving your Control Panel. During the process, you can select a category and our system will present you with a variety of informative articles, which will supply you with more information and which may help you fix any particular problem before you actually submit a ticket. We guarantee a ticket response time of no more than one hour, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was developed with one idea in mind – that you should be able to manage everything connected with your account from one single place and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you have a question or run into a problem, you can get in touch with our client care staff right away without the need to go to a totally different admin console. You can browse through your website files or check different settings within your account while you submit a new ticket or read the response to an older one. In case you’ve got an abundance of tickets and you’d like to find a specific one, you can take advantage of the clever search box, which is available in the Help section of the Control Panel. We guarantee that you’ll get an answer in no more than sixty minutes regardless of the nature of your inquiry or issue.