A live chat is one of the many ways of communication offered by some web hosting suppliers as part of their support service. Determined by the supplier, the chat is used for billing, pre-sales and/or tech support. This method of communication is faster in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell anything compared to a telephone call with a representative. Furthermore, when the trouble that you experience requires some time to be reviewed and resolved, you can do something else at the same time instead of just waiting, as you would have to do when you call. You can also employ a live chat support service absolutely free provided that you have Internet access even if your web hosting provider is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

We supply a live chat support service for all cloud plans that we offer and we will support you with almost everything in real time. In case you do not have an account with our company yet, we'll be able to provide you with more information about the plans to help you to get the most suitable package. In case you are an active customer, we will be able to help you with any general or billing issue and even with lots of common tech problems, such as an e-mail address setup in a desktop e-mail client. When you are unable to give us a call for whatever reason or you're in some country where we do not have a local telephone number, the live chat will be the best way to contact us. Certainly, some troubles require extra time to examine and test, which means that you'll need to open a ticket to our technicians, but nonetheless, we will save you time and help you with quite a lot of issues on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with all our semi-dedicated plans, you'll be able to find the replies for any questions you may have or have numerous problems resolved in no time. The chat service is available every day, thus you can contact a representative even on weekends and holidays. In the event that you are unsure which plan would be better for your web sites or if our cutting-edge cloud hosting platform matches some system requirements, you can join our live chat before purchasing anything. If you are an existing customer, you will be able to get more information about account settings, billing issues as well as a number of common technical problems you may experience, let's say if you can't install an e-mail account in a client on your computer system. Our live chat can save you considerable time regardless where you are or when you get in touch with us.