One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting around for hours on end, or even a whole day, to get a reply to an e-mail or a trouble ticket. Irrespective of when you get in touch with us, we will lend you a hand within no more than 1 hour with any technical and sales enquiries that you might have. As a matter of fact, our real response time scarcely ever exceeds 20 to 30 minutes. Since we are on duty 24x7x365, you will always obtain help in a well-timed manner and we know precisely how vital that is in the electronic age. Soon after you contact us, we will reply to your questions. If you stumble upon any technical complication, we will tackle it instead of you, or we’ll give you all the needed information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Our tech support team representatives are available at all times and they’ll reply to any ticket that you post from the hosting Control Panel within sixty minutes max. The response time is guaranteed regardless of whether you have a general enquiry in regard to your semi-dedicated server or you come across a predicament and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time it is, we’ll be there to lend you a hand, as we’re available 24x7 to deal with any general, technical or billing issue. In case you contact us about anything that is within our capabilities, we’ll resolve it before we answer, which implies that you will not have to wait for hours or even days while the problem remains. In case there is something that you have to do on your end, we will give you the necessary info – what workable solutions to try out, what actions to take, etc.