Phone Support in Cloud Hosting
In case you choose to employ one of our cloud plans, you will be able to speak with our support team via phone for 14 hrs every day. We will help you choose the best package for your web sites since we think that it is better to discuss these matters with a live person. In case you already own an account, we can help you with all sales/billing questions and / or general matters, even with some technical problems which don't involve a lot of time or escalation to an administrator because it will be more convenient to open a support ticket for time-consuming issues so as to have the entire communication in one place. We now have telephone numbers in the United States of America, the UK and Australia, so you will be able to call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we offer feature real-time phone support for 14 hours daily. In case you are not sure which plan is suitable for your websites, you want to learn more about a plan's specifications or you're looking for any other info about our services, you will be able to call any of the local numbers which we have in the U.S.A., Great Britain and Australia and our customer support representatives will assist you. If you currently own an account, you can contact us about sales and general matters, although we're usually able to assist with a large number of tech issues as well. For entirely tech difficulties you should take advantage of our in-built ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the best option when the trouble requires more time to be resolved or it has to be escalated to our sysadmins.