The availability of the customer and technical support that a cloud hosting company offers can tell you a lot about the services which they supply too. If you're allowed to use just e-mail messages and / or tickets, you have most probably discovered some reseller and not the actual web hosting supplier. When this is the case, you'll have to wait for several days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to consult with the true website hosting company for extra help. If the provider provides you with various ways of communication with fast response time available at any time, they're almost certainly the top provider, not only a reseller. Therefore you will take advantage of prompt assistance and top-notch support since they'll have direct access to the servers where your account is. No matter what the problem - sales or technical, it's generally better to have the option to contact your web hosting company right away using your preferred method of communication.

24/7 Customer Support in Cloud Hosting

All of our cloud plans feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our solutions before you make a purchase or you're an existing client and you have any kind of question or some issue, you'll be able to contact us any time, which includes weekends and holidays. We have multiple channels to get in touch with us - several telephone lines worldwide for your convenience plus live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex matters or any troubles which need longer time to analyze and deal with. In contrast to a number of other website hosting suppliers, our trouble tickets have a warranted max reply time of just 1 hour, which means that regardless of what your trouble is, it'll be resolved on time and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated plans that we offer include 24/7 customer and technical support, therefore no matter what issue you experience, you will be able to get in touch with us and we'll give you a hand without delay. Our guaranteed reply time for each email message or support ticket that you open via your Hepsia web hosting Control Panel is only one hour; the actual reply time hardly ever is more than 20 minutes. Furthermore, we provide telephone support with a couple of local numbers globally plus a live chat, which means that you can contact us and receive more information about our solutions even if you don't have an account yet. We can help you with any kind of question or an issue you have - payment methods, package features, email configuration, website hosting account settings, etc. If you employ our services, you won't ever have a situation where you should wait for a few days to get a problem resolved like you may have to do with numerous other companies.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum reply time warranty, you will get extremely fast support when you order a dedicated server from our company. Our customer and technical support teams are online 24/7/365, which means that if you open a ticket from your billing account or you send an email message related to any kind of issue with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within the hour, even during holidays. Our ticketing system is the more suitable option in case the issue involved requires a longer period of time to be solved or when it needs to be forwarded to our administrators, since it is much easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to phone us or talk to a live agent via our chat service. If you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 too.