A 99.9% Server Uptime
We have built our cloud hosting system using stable hardware and heavily modified software. Our system administrators have installed a customized version of Security–Enhanced Linux on all our physical servers to guarantee maximum security and reliability. We’ve installed a number of distributed denial–of–service protection appliances in addition to highly effective firewalls to make sure our internal network is impregnable and secure.
All our cloud plans plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on top–notch hardware elements built by Juniper. Moreover, on each router, we have configured a firewall with a sophisticated set of rules in an effort to sift out all suspicious requests.
Thus, in all our data centers – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not pleased with our hosting services, or if you find them inadequate, or if you decide that you need a VPS web hosting plans instead of a cloud hosting plan – you will get a reimbursement, no questions asked.
All domain name registrations are non–refundable, but you’ll keep full control of your domains even when you delete your hosting account with us.
24/7 Technical Support
We’ve punctiliously handpicked each single member of our 24x7 support staff so that we can offer the very best support you can possibly get. Each of our customer service technicians has many years of experience dealing with hosting accounts behind his back, hence they know what they are doing. What’s more, they are at your disposal 24/7/365 – you’ll be able to touch base with them whenever you want and they will get back to you as soon as possible.
Their average ticket response time is under twenty minutes, whereas with other web hosting suppliers you have to wait for days. And we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be answered in less than 1 hour.