Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
All your help requests will be attended to within maximum 1 hour after the support ticket or e–mail has been submitted. If your case calls for additional assistance from a server administrator, we will forward the ticket or the e–mail to the person in charge, right away and we will leave a note to let you know that more time will be required for reaching a solution. And if you order the Managed Servers package, all of the server administration services included there will be completed whenever you like.
A Premium–Quality Client Support Service
Our client support team will be at your disposal twenty–four–seven should you need assistance working with the Hosting Control Panel or with any of the apps that we have preinstalled for you on the dedicated web hosting server. What is more if you need help tackling all the regular admin tasks on your dedicated server, you can have a glimpse at the Managed Servers package, that includes backup storage space, Operating System updates every week, installation and troubleshooting procedures, server monitoring and restarting procedures, etc.
A User–Friendly Help Section
Our Hosting Control Panel was pre–installed for every dedicated web hosting plan. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the how–to articles in addition video versions which demonstrate all the actions that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each Hosting Control Panel section.