Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Reply Guarantee

  • Our crew of techs will try their best to answer to your support requests within approximately 1 hour. If, however, the situation you have stumbled upon needs the help of the Administrators’ =Dept,= we are going to address the ticket to the technician on shift and will post a comment to tell you.

  • Top quality support service

  • Professional Customer Assistance Service

  • Our tech assist staff is going to be working for you day–and–night to to reply to all assistance inquiry tickets that you submit. We offer tech assistance for the applications that are pre–configured on your machine. These include our in–house created Hosting Control Panel, the selected Operating System and also the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • An exhaustive and routinely updated collection of articles is integrated into our custom–built Hosting Control Panel. It gives you quick tips about how to execute all the regular website maintenance duties. The Help area gives you thorough how–to tutorials and step by step video training. You can reach the Help area by clicking the Help or Video buttons in the right part of each Control Panel section.